A Haven Adviser can
help you with

Life Cover

Life Cover will take care of your immediate, medium and long-term financial commitments such as your mortgage.

Total and Permanent Disability Cover

TPD Cover pays a lump sum if you become totally and permanently disabled due to an illness or accident.

Income Protection Cover

Income Insurance Protection pays a percentage of your lost income to ensure you and your family are financially protected.

Mortgage Protection Cover

Mortgage Protection will help you cover your mortgage payments if your earning capacity is affected by an illness or injury.

Private Medical & Health Cover

Private Medical ensures that you can choose when and where you receive specialist medical treatment, which may be the difference between a good and bad outcome.

Trauma Cover

Trauma Cover provides you with a one-off lump sum payment to reduce the emotional and financial strain of a serious illness or injury.

Talk to one of our advisers about your insurance

How a Haven adviser supports you when you need to claim

When you choose advice from a Haven Adviser, you’re not alone - we’re with you every step of the way. If you need to make a claim, you’ll have dedicated support from your adviser and our claims specialists.

Navigating a claim can be complex, and every situation is different. That’s why we’re here to help, giving you one less thing to worry about during challenging times.

The benefits of our claims support

We’re here to guide you
When you need to make a claim, we understand it can be a difficult and stressful time. That’s why we’re here to make the process easy, guiding you step by step to help get your claim approved.
Expert insights
We understand the ins and outs of your policies and will ensure you receive the benefit available to you.
Don’t miss a claim
During your annual review, we’ll discuss what’s changed since our last meeting and identify any missed opportunities to claim. If we find one, we’ll guide you through the claims process.

Our track record over the past 15 years

We’ve seen the difference our advice makes when it matters most. Here’s
how we’ve helped:

2,510

Clients supported through the claims process.

$60M

Paid by providers, giving our clients financial assistance when they needed it most.

Stories of support

Experiencing a claim is something none of us want to face, but it’s the reason we take out insurance. Here’s how we’ve supported our clients when it mattered most:

A client’s medical claim for a specialist breast cancer procedure was initially declined due to a policy exclusion.
A client’s medical claim for a specialist breast cancer procedure was initially declined due to a policy exclusion. After reviewing the case, our adviser saw the exclusion didn’t apply and worked with the provider to have the decision overturned. The claim was approved, showcasing Haven’s commitment to ensuring fair outcomes for our clients.
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During a review, one of our advisers discovered a client had been seriously ill and hospitalised but didn’t…
During a review, one of our advisers discovered a client had been seriously ill and hospitalised but didn’t realise they were eligible to claim. The adviser submitted the claim, which was approved in full, leaving a very happy client and reinforcing the importance of regular reviews to ensure nothing is missed.
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A client came in for a long-overdue review and realised they had missed several opportunities to claim on…
A client came in for a long-overdue review and realised they had missed several opportunities to claim on their cover over the years. I worked with the providers to backdate the claims, ensuring they received the compensation they were entitled to, highlighting the value of regular policy reviews.
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A client had a medical claim declined due to a broad policy exclusion,
A client had a medical claim declined due to a broad policy exclusion, but after reviewing the case, our adviser believed the condition wasn’t related. They challenged the decision with the provider, provided further evidence, and successfully had the claim approved, highlighting our commitment to ensuring fair outcomes for our clients.
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When a client's child was diagnosed with a brain tumour, we paid $50,000 under the free Child Trauma…
When a client's child was diagnosed with a brain tumour, we paid $50,000 under the free Child Trauma Benefit, helping a parent take time off work during treatment at Starship Hospital. Later, with their dependent care support ending, we offered a six-month premium holiday so they could keep their cover without payments. They told us they were deeply grateful for the support and follow-up during such a difficult time.
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After losing her husband to cancer, a client was diagnosed with ovarian cancer
and faced a high risk of developing breast cancer. Although cover for preventative surgery was uncertain, our team acted quickly and secured full ex-gratia funding from both providers, showing how Haven goes the extra mile in life’s toughest moments.
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A client shared that our support in getting their claim approved was life-changing
A client shared that our support in getting their claim approved was life-changing, giving them a fighting chance to keep their business going and the best chance for a full recovery. They said our help played a role in saving a life and came at a time they needed it most.
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If you’re a Haven client and need to make a claim, complete the contact form below. Or, call us directly on 0800 700 699.

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